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Conversations

23 Active
User

Sarah Connor

2m ago

Having issues with the latest update...

Active Priority: High
User

John Smith

15m ago

Need help with integration...

Pending Priority: Medium
User

Emily Brown

1h ago

Thank you for your quick response...

Resolved Priority: Low

Inbox

Sarah Connor 2m ago

Having trouble with the latest update. Can you help?

New Priority: High
John Smith 15m ago

Integration question regarding API endpoints

Pending
User

Sarah Connor

Online

User

Hi, I'm having trouble with the latest update. Can you help?

Of course! I'd be happy to help. Could you please describe the specific issue you're experiencing?

Customers

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Customer Status Last Active Conversations Actions
Sarah Connor
sarah@example.com
Active 2 minutes ago 23
John Smith
john@example.com
Inactive 3 days ago 5
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Total Conversations
+12.5%
2,847
147 more than last period
Response Time
-2.3%
2.4h
0.3h slower than last period
Resolution Rate
+5.2%
94%
3% better than last period
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+1.8%
4.8/5
Based on 1,284 ratings

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Team Member Conversations Avg Response Time Resolution Rate CSAT
Sarah Connor
Support Lead
432 1.8h 96% 4.9/5
John Smith
Support Agent
378 2.1h 92% 4.7/5

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Member Role Status Last Active Actions
Sarah Connor
sarah@example.com
Admin Active Just now
John Smith
john@example.com
Support Agent Offline 2 hours ago

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